Frequently Asked Questions
Answers to all your questions about 21bd
Bonuses, deposits, verification, responsible gaming, and technical issues — find detailed answers to everything on one page.
After joining 21bd, players often have many questions — how the welcome bonus works, how to deposit with bKash, what to do if document verification fails, or where to turn when games don't load on a mobile browser. On this page we have organised the most frequently asked questions into five categories and answered them all. If you don't find the answer you need, contact us via our 24/7 live chat or email.
Bonuses & Offers Welcome Bonus
After opening your first account at 21bd, you get a 100% bonus on your first deposit, up to ৳10,000. So if you deposit ৳1,000, an extra ৳1,000 bonus is added, giving you a total balance of ৳2,000. The bonus should be credited automatically; if it isn't, contact us via live chat right away.
The wagering requirement for the 21bd welcome bonus is 15x, and it applies only to the bonus amount — not to your deposit. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before you can withdraw your bonus winnings.
Every bonus has a specific time limit. If you do not complete the wagering within that time, the bonus balance is automatically cancelled. However, your actual deposited funds (the deposit portion) remain untouched before the expiry. Contact the support team directly for more details about bonus expiry periods.
Yes, you can cancel a bonus at any time while it is active by notifying the support team. However, cancelling the bonus will also cancel any winnings earned from that bonus. After cancellation, only your original deposited funds will remain in the account.
No. The welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim the bonus by creating multiple accounts may result in those accounts being closed and all balances being forfeited.
Safe Gaming Responsible Gaming
21bd is for players aged 21 and above only. Age is verified during account registration and documents may be requested. Accounts belonging to underage users will be closed at any time and all transactions will be considered void.
Our responsible gaming page has information on various support resources. You can also contact the 21bd support team via live chat or by emailing [email protected] to request self-exclusion or deposit limits. Our team is available 24/7 to help in Bengali.
Yes. You can set a daily, weekly, or monthly deposit cap if you wish. Contact the support team via live chat or email to do so. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a waiting period.
A cooling-off period means temporarily closing your account for a number of days; self-exclusion means a long-term or permanent closure. Both options are available through the support team. After the request is processed, no new deposits or bets will be possible on the account. No promotional messages will be sent during self-exclusion.
Some common signs include — repeatedly placing bets to recover lost money, prioritising gaming over family or work, spending beyond your limits, being unable to stop gaming, and lying about gaming. If you notice these signs, take a break and seek help from the support team.
Transactions & Payments How to Deposit Funds
21bd currently supports four deposit methods: bKash, Nagad, Rocket, and Upay. These are Bangladesh's most popular mobile money services, allowing fast and secure transactions. The minimum deposit amount is ৳100 for all methods.
The minimum deposit amount is ৳100 for every payment method. This is the same across all methods — whether you deposit via bKash, Nagad, Rocket, or Upay. For withdrawals, the minimum is ৳500.
Log in to your 21bd account, go to the deposit option, and select bKash. Send the payment from your bKash app to the 21bd merchant number shown on screen. Save the transaction ID and enter it in the designated field, then submit. Your balance is usually credited within a few minutes.
Yes, the process is mostly the same. On the deposit page, select Nagad and send the payment to the number shown using the Nagad app or by dialling *167#. Submit with your transaction ID. If you have any issues, send a screenshot of the transaction to support and they will resolve it quickly.
After your withdrawal request is approved, funds typically arrive in your mobile wallet within 30 minutes to 3 hours. If verification is already complete, the process is even faster. If there is still a delay after approval, send your transaction ID to [email protected].
Account Security Verification & Documents
You are usually asked to verify before your first large withdrawal or if unusual activity is detected on your account. In some cases, documents may be requested shortly after registration to confirm your age. The sooner you complete verification, the smoother your withdrawal process will be.
A clear photo of your National ID (NID) or passport is generally accepted. A driving licence may also work in some cases. Clear photos of both the front and back of the document are required. If the photo is blurry, cropped, or the document is expired, verification may be rejected.
Verification primarily ensures the security of your account. It prevents someone from opening an account using another person's identity, and keeps underage users off the platform. Verified accounts benefit from faster withdrawals and a reduced risk of account compromise.
The rejection email usually states the reason — such as a blurry photo, an expired document, or mismatched information. Submit clear photos of the correct documents based on the reason given. If needed, contact us via live chat or at [email protected] — the support team will guide you through resubmission.
Technical Support Devices & Technical Issues
If your connection is lost, most games pause at that point. The game resumes once you reconnect. If the connection drops mid-round and the result is not shown, the outcome is determined based on the game log saved on the server. For disputed cases, the support team will review the game log and provide a resolution.
First, clear your browser's cache and cookies. In Chrome or Firefox, this can be done via Settings → Privacy → Clear Browsing Data. If the issue persists, try a different browser or switch from mobile data to Wi-Fi. On mobile, force-stop the app and reopen it.
Yes. On an Android phone, open 21bd.lat in Chrome and select "Add to Home screen" from the menu. On an iPhone, tap the share icon in Safari and select "Add to Home Screen". This lets you open the site directly from an icon, just like an app.
Yes, 21bd is fully optimised for mobile browsers. Slots, cricket betting, fishing games, and live casino all run well on mobile. Using the latest updated version of Chrome, Firefox, or Safari gives you the best experience.
21bd works on Android and iOS smartphones, tablets, and Windows or macOS desktops. No separate app download is needed; simply visit 21bd.lat in any modern browser. If you experience issues on an older operating system or browser, updating is recommended.
Still have questions? We are here to help
Our support team is available in Bengali and English, 24 hours a day, 7 days a week.
Log in to 21bdLive Chat — available at the bottom of any page | [email protected]