21bd's Privacy Policy
Learn clearly how your personal information is collected, used, and kept secure — everything is explained in this policy.
This privacy policy applies to all users of the 21bd platform. By using our website, you are considered to have given your consent to the terms described in this policy.
Introduction & Overview
21bd is a trusted online gaming and betting platform operating for players in Bangladesh. We believe that our users' privacy is of the highest importance. This Privacy Policy ("Policy") explains how 21bd collects your personal information, the purposes for which that information is used, with whom it may be shared, and the steps we take to protect your data.
This policy applies to all services provided through the website https://21bd.lat. If you have any questions after reading it, please contact our support team.
Section 02
What Information Is Collected
To ensure your service on the 21bd platform and to meet legal obligations, we may collect various types of information.
2.1 Personally Identifiable Information
Information you provide during registration or account verification may include:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction information (such as bKash, Nagad, Rocket, or Upay account numbers)
- Address details
2.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device type
- Browser and operating system details
- Session data and a list of pages visited
- Information obtained through cookies and similar tracking technologies
- Login times and gaming activity logs
2.3 Information Received from Third Parties
In some cases, we may receive information from trusted third-party service providers for the purpose of identity verification or fraud prevention. In such cases, information is used within the scope of applicable law.
Section 03
Purpose of Using Information
Collected information is used only for the following legitimate purposes:
- To complete account registration and identity verification
- To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
- To provide a personalized gaming experience
- To provide customer service and technical support
- To conduct necessary checks to prevent money laundering and fraud
- To monitor responsible gaming and ensure user protection
- To comply with applicable laws and regulatory obligations
- To improve platform security and detect suspicious activity
- To notify you of updates to our policies and changes to services
We never sell your information to third parties for marketing purposes.
Section 04
Information Sharing & Disclosure
21bd may share your information with third parties only in the following circumstances:
4.1 Service Provider Partners
Relevant information may be shared with partners responsible for payment processing, identity verification, game software (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming) supply, and technical infrastructure management. These partners receive only the information necessary for their specific work.
4.2 Legal Obligations
If disclosure of information is required under a court order, a request from a government authority, or applicable law, 21bd will fulfill that obligation.
4.3 Organizational Changes
In the event of a business merger, acquisition, or other structural change, user information may be transferred to the new authority. In such circumstances, we will notify you in advance.
Section 05
Cookies & Tracking Technologies
The 21bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.
5.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and security verification.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to review website usage and improve services.
You can control cookies from your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.
Section 06
Information Security & Protection
21bd takes the protection of your information very seriously. We apply industry-standard security measures:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Access Controls: Only authorized personnel can access personal information, and only to the extent necessary.
- Firewall & Monitoring: Our servers are monitored at all times and advanced technology is used to prevent unauthorized access.
- Data Encryption: Sensitive financial information is stored in encrypted form.
- Regular Security Audits: Regular security audits are conducted on our systems.
No method of transmitting information over the internet or electronic storage is completely secure. Although we strive to ensure the highest level of protection, it is not possible to guarantee 100% security. It is your responsibility to keep your account password confidential and to notify us immediately if you notice anything suspicious.
Section 07
Data Retention Period
We retain your personal information for as long as it is necessary or legally required. Specifically:
- Complete account information is retained while the account is active.
- Even after an account is closed, records of financial transactions and identity verification information may be retained for a specified period in accordance with legal time limits.
- Information related to fraud prevention may be retained for a longer period.
- After the designated period, information is securely deleted or anonymized.
Section 08
User Rights
As a user of the 21bd platform, you have the following rights over your own information:
- Right to Access: You can find out what information we hold about you and how it is being used.
- Right to Rectification: If your information is incorrect or incomplete, you can request a correction.
- Right to Erasure: In certain circumstances, you can request that your information be deleted — however, information retained to fulfill legal obligations falls outside this right.
- Right to Restriction of Processing: In certain circumstances, you can request that the processing of your information be limited.
- Right to Data Portability: You can request to receive your information in a structured format.
- Right to Object: You can object to certain types of processing of your information.
To exercise these rights, please contact our support team. We will consider your request in a timely manner.
Section 09
Protection of Minors' Information
21bd is a platform for people aged 21 and above only. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of registration.
If a minor's information has entered our system by mistake, it will be deleted immediately. If you have any concerns about this, please contact us.
Section 10
International Data Transfers
Our servers and service provider partners may be located in various countries where data protection laws may differ from those in Bangladesh. Whenever an international data transfer is required, we ensure that:
- The transferring party maintains adequate data protection standards.
- Applicable agreements and security measures are in place.
- Information is used only for specified purposes.
Section 11
Policy Changes & Updates
21bd may update this privacy policy from time to time — based on changes to services, legal obligations, or user feedback. When changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email for important changes.
- If you continue to use the platform after an update, you will be considered to have consented to the new policy.
You are advised to review this page regularly.
Section 12
Contact & Complaints
For any questions, comments, or complaints related to this privacy policy, please contact us:
- Live Chat: Available 24/7 — in both Bengali and English
- Email: [email protected]
We take all privacy-related requests seriously and will do our best to respond as soon as possible.